Effective Date: Sep 1, 2025
Victory Health & Wellness (“VHW,” “we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website, services, programs, applications, and communications.
By using our services, you agree to the practices described in this Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, date of birth, billing details, and other identifying information.
Health & Wellness Information: Information you voluntarily share related to your fitness, nutrition, lifestyle, or health goals.
Technical Information: IP address, browser type, operating system, device identifiers, and website usage data.
Communication Information: SMS/text message preferences, email interactions, and customer service inquiries.
2. How We Use Your Information
We use your information to:
Deliver and personalize our services, programs, and coaching.
Communicate with you via email, SMS, and phone regarding appointments, updates, reminders, and promotions.
Improve our website, services, and customer experience.
Comply with legal and regulatory requirements.
3. SMS/Text Messaging Policy
By providing your mobile number and opting in, you agree to receive SMS/text messages from Victory Health & Wellness.
Purpose: Messages may include appointment reminders, wellness updates, account alerts, and promotional offers.
Frequency: Message frequency varies.
Opt-Out: You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
Message/Data Rates: Standard carrier charges may apply.
Carriers: Wireless carriers are not responsible for delayed or undelivered messages.
4. Sharing of Information
We do not sell or rent your personal information. We may share information only in the following cases:
With Service Providers: To help us operate our business (e.g., scheduling, payment processing, communication platforms).
For Legal Compliance: If required by law, regulation, or legal process.
With Your Consent: If you authorize us to share specific information for additional services or referrals.
5. Data Security
We implement reasonable safeguards to protect your information from unauthorized access, use, or disclosure. While we take these measures seriously, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal information we hold about you.
Request corrections to your personal information.
Request deletion of your information, subject to legal and contractual obligations.
Opt out of marketing communications.
To exercise your rights, contact us using the details below.
7. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
8. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Effective Date” revised. Continued use of our services after changes are posted indicates acceptance of the updated policy.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:
Victory Health & Wellness
201 E Wilco Hwy., Hutto, TX 78634
[email protected]
512) 443-3500